Please view Always Here's detailed three step approach below to ensuring both client and caregiver safety. We have also listed helpful safety videos, resources and client/caregiver in-home activities.
We would like to thank all of our dedicated and hardworking caregivers who understand the severity of the coronavirus and continue to take shifts and follow our detailed policies and protocols to keep their clients and themselves safe. We would also like to express our gratitude to those of you we are collaborating with closely for your commitment, flexibility and support. We would not be able to do this important work without all of you.
Please let us know if you have any questions. We are available 24/7 by calling 617-933-8884.
PROTECTIVE MEASURES: 3-STEP APPROACH
PERSONAL PROTECTIVE EQUIPMENT
Distributing N-95 masks with detailed instructions: World Health Video to Properly Wearing a Mask
Supplying No Contact Infrared Thermometers to enable caregivers to test themselves and clients daily for fevers.
Supplying Personal Protective Equipment:
- N-95 Masks
- Face Shields
- HEPA Filter Systems
- Cleaning Products
DETAILED POLICIES & PROCEDURES
Always Here is regularly monitoring the CDC guidelines and reviewing our policies to ensure our Clients and Caregivers' safety. Please feel free to request any of the below Always Here's policies.
- Caregivers Working with a COVID Client
- COVID-19 Return to Work Policies
- Coronavirus: Employee/Caregiver Policies and Procedures (General)
- Action Plan Regarding Coronavirus
COMMUNICATION, SCREENING & TRAINING
Care Case Managers are calling and video chatting with caregivers and families regularly regarding status changes and care plan updates.
Caregivers are called before EVERY shift as a COVID clearance measure.
Perform self and client checks daily for fever, cough, shortness of breath, GI concerns, body aches and loss of smell/taste.
COVID-19 Training Certificate for caregivers working with COVID-19 verified clients.
HELPFUL SAFETY VIDEOS
- CDC Guidance for Dealing with Management of Patients with Confirmed COVID-19
- CMS Guidance for Infection Control and Prevention Concerning Coronavirus Disease 2019 (COVID-19) in Home Health Agencies (HHAs)
- CMS Guidance for Infection Control and Prevention Concerning Coronavirus Disease 2019 (COVID-19) by Hospice Agencies
- CMS COVID-19 Emergency Declaration for Health Care Providers (Note: references waivers on OASIS timing)
- Guidance for Extended Use and Limited Reuse of N95 Filtering Facepiece Respirators in Healthcare Settings
Massachusetts & Local Resources
- Partners Health Care Corona Virus Hotline (617) 724-7000
- Public Health Commission (800) 847-0710
- Boston Area Hotline Dial 311
- Worcester Area Hotline (508) 799-1019
- State COVID-19 Website
- MassHealth LTSS Provider Information: Updates Related to the Coronavirus Disease 2019 (COVID-19) (Outlines certain flexibilities that MassHealth is implementing.)
- MassHealth All Provider Bulletin 289: MassHealth Coverage and Reimbursement Policy for Services Related to Coronavirus Disease 2019
- Massachusetts Guidance for Agency Based In-home Caregivers & Workers (e.g. Home Health Agencies, Personal Care Management Agencies, Home Care Agencies, Adult Foster Care, etc.) (Link downloads Word document)
- MBTA Alerts & Updates
CLIENT/CAREGIVER AT HOME ACTIVITES
- Baking & Cooking: 50 Desserts with 3 Ingredients or Less or Plug in the Ingredients in a Client’s Pantry or Fridge and Get Recipes.
- Meditation Exercises
- Chair Yoga
- *Virtually* Visit the New England Aquarium
- Music Time: Play throwback music on youtube for your clients or loved one, music they listened to during their “younger years”
- Social Connection is so Important: Facetime with Family & Friends